Terms of Sale

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These terms apply when you order from ("we", "us") through this website, WhatsApp or email. By ticking the box on the order form you agree to them. We have tried to keep them short and clear. Nothing here limits your rights under the Consumer Protection Act.

1. Made-to-order items

Everything we sell is made for you, to the design you choose or send. Please check your design carefully before you send it. We print what you approve, so spelling mistakes and wrong sizes in your design are your responsibility.

2. Prices and orders

The price shown on the website is an estimate. Your invoice shows the final price in South African rand. Your order is accepted once we email you an invoice and you pay the deposit. Prices on the invoice are valid for 7 days.

3. Payment

A deposit of % is due before we start printing. The balance is due . We accept . Please use your order number as the payment reference. We do not start printing until the deposit is received.

4. Changes and cancellations

You can change or cancel your order before we start printing. Message us with your order number and, if you cancel, we will refund your deposit in full. Once printing has started your item is already made to your request, so we cannot change it or accept a cancellation. The deposit is then not refundable, except if the item is faulty (see section 8). To the extent the law allows, the cooling-off period for online purchases does not apply to goods made to your own specifications.

5. Pictures, text and logos you supply

You promise that you own what you upload or have permission to use it, and that it is not unlawful, offensive or hateful. We cannot print other people's logos, brand names, or copyrighted characters without proof of permission, and we may refuse or cancel an order for this reason. If we do, you get a full refund. You allow us to use your files only to make your order. We may photograph finished items for our gallery or social media. Tell us if you would rather we did not.

6. What to expect from a 3D print

The preview on the website is a guide. Real items can differ a little:

• colours on a screen differ slightly from the plastic;
• sizes can vary by about 1 mm, and fine layer lines are normal in 3D printing;
• a lithophane's look depends on your photo and on the light behind it, and a small or blurry photo gives a blurry result;
• very small text and fine detail may not print clearly. The designer warns you when text or pictures are too small.

7. Delivery and collection

Printing time is an estimate: . Delivery times and costs are on the delivery table and the final cost is shown on your invoice. Please give us a correct address or pickup point. Once the courier or pickup point has delivered your parcel, or you have collected it, it is yours and at your risk. We are not responsible for delays outside our control, such as courier delays, load shedding or supply problems.

8. Faulty or damaged items

If your item arrives damaged, or has a printing fault, tell us within 7 days and send a photo. We will reprint it or refund you. This does not cover mistakes in the design you approved, damage from heat or misuse, or normal wear.

9. Safety

Keychains and tags can contain small parts. They are not suitable for children under 3. Our items are printed in PLA plastic, which softens in heat, so please keep them away from hot cars, direct summer sun and dishwashers.

10. Our responsibility

To the extent the law allows, our responsibility for any problem with an order is limited to the amount you paid for it. We are not liable for indirect losses.

11. Your information

How we handle your personal information is explained in our Privacy Policy.

12. General

These terms are governed by the laws of South Africa. We may update them, and the terms that applied when you placed your order will apply to that order. Questions? Contact us at or WhatsApp .